TestCon Europe 2020

HYBRID EDITION

October 13-15

Vilnius and Online

Douglas Hoffman

Founding member and Past President of the Association for Software Testing (AST)

Software Quality Methods, LLC., USA

Biography

Douglas has decades of testing and test automation experience in a broad sampling of across the computer software and systems industry. He has been very active professionally, including being a founding member and Past President of the Association for Software Testing (AST), current Chair of the Silicon Valley Software Quality Association (SSQA), and Past Chair of the Silicon Valley Section of the American Society for Quality (ASQ). He likes to share his knowledge and experience and is a frequent conference speaker.

Talk

Process Change Is Culture Change: How to Make Improvements Stick

The processes employed in software development are a reflection of the culture of the organization. The things team members do and the way they do them reflect their belief systems. As the processes are shaken out, the culture adjusts itself appropriately, so the processes and process change are a natural part of team activities in most organizations. Attempts to improve processes without corresponding culture changes generally fail because team members will revert to the old ways when exceptions come up and the new processes fail. This is especially true when the processes are forced on the team.”The processes employed in software development are a reflection of the culture of the organization. The things team members do and the way they do them reflect their belief systems. As the processes are shaken out, the culture adjusts itself appropriately, so the processes and process change are a natural part of team activities in most organizations. Attempts to improve processes without corresponding culture changes generally fail because team members will revert to the old ways when exceptions come up and the new processes fail. This is especially true when the processes are forced on the team.
What makes this true, and what does that mean to the team and the organization? This talk explores the relationship between process and culture in pursuit of process improvements. It describes some methods that can be used to establish improved processes that sustain themselves. It provides insights into how to get team members to make the improvements; reestablishing a culture that supports the new processes.
Learning objectives:• Ways the processes reflect the culture• Where process improvements can be found• How team members can identify opportunities for improvement• How team members can identify methods for improvement• Ways to get the team members to “own” their processes• Why trying to change one or the other (but not both) will fail

Session Keywords

🔑 Organization Culture
🔑 Development Processes

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